PRIVACY AND SECURITY POLICY
General Personal Data Protection Law (LGPD) - No. 13,709/2018
1-The Privacy and Security Policy below constitutes an integral part of the Terms and Conditions of Use.
1-1- Identification
1-2- Data Controller
2-VIVERDE TURISMO Customer Service
2-1- How is your personal data used by our company?
2-2- VIVERDE TURISMO is committed to protecting the personal data used in our activities. In this sense, this Privacy Policy contains clear and transparent information about the processing of personal data and the ways in which we protect the data and its holders;
2-3- Should the User require any information, clarification or assistance regarding this Privacy and Security Policy, VIVERDE TURISMO provides the Customer Service Center to receive all communications that the User wishes to make. The Customer Service Center operates through the communication channels listed below:
2-4- By phone/WhatsApp +55 (92) 99983-3206 and 99996-1832, every day from 8 am to 5 pm, except Sundays and holidays;
In all cases, the user will receive, through the same communication channel, immediate confirmation of receipt of their request, which will be processed and responded to within a maximum period of 24 hours. In addition, VIVERDE TURISMO makes its policy available on this website - https://viverde.tur.br/politica-protecao-de-dados.html. This document can be consulted online or downloaded by users for offline consultation and archiving.
3-General information
VIVERDE TURISMO adopts all necessary measures to protect the privacy of user data in compliance with current legislation. This document details the ways in which your personal data is collected, stored, used, shared and disclosed, as well as clearly indicating the measures taken to ensure the protection of the data collected.
4-Collection, use and storage of data
When you contact us in any way, the following data is collected:
5-Identification data
Information provided by you at the time of inquiry/purchase, such as telephone number, CPF/Passport and address to request your reservation and issue your invoice/voucher.
6-Registration data
Information voluntarily provided by cardholders when filling out the query form on our website – such as full name, email, telephone number.
7-Payment data
Information provided by cardholders to make a purchase is not directed to VIVERDE TURISMO, but to the CIELO and PAYLINK Credit Card transaction platform. Such as credit and debit card numbers, brand, CVV (“Card Verification Value”) expiration date and billing address are protected by these platforms, we do not have access to this data.
8-Electronic record data and User interaction
Information collected as a result of your browsing on our platform - such as data on purchased items, IP address (Internet Protocol), Session ID (session token/identity), data from mobile devices used to access the website (including operating system version, browser, connection and installed software), geolocation data, and other information related to User interaction, such as date and time of access, products viewed, time spent on pages, areas visited, click records and cookie identifiers are obtained by the Google Analytics, Google Ads and Bing Ads platforms.
9-Storage
The personal data collected will be stored and used to provide our products and services to our customers and for the following purposes observed in processing operations:
9-1-Compliance with contractual obligations assumed;
9-2-Enable inventory control mechanisms;
9-3-Provision of services associated with the products we sell;
9-4-Production of analytical business intelligence reports for market research;
9-5-Definition and analysis of our customers' consumption patterns and preferences;
9-6-Execution of advertising campaigns for VIVERDE TURISMO, including through partnerships with media outlets and social networks;
9-7-Consolidation of indicators and continuous improvement actions;
9-8-Increase in physical and asset security mechanisms;
9-9-Reduce risks of illicit payment practices and combat fraud;
9-10-Compliance with legal or regulatory obligations and/or regular exercise of rights in legal, administrative and/or arbitration proceedings;
9-11-Promote the activities of other VIVERDE TURISMO companies because they are involved in our activity;
9-12-Provision of services made available in the online environment, in compliance with the contractual obligations assumed;
9-13-Maintaining records for better communication with our customers;
9-14-Identifying and authenticating Users appropriately in the exclusive areas of our e-commerce, in order to facilitate the fulfillment of requests and questions about products and services;
9-16-Defining and analyzing our customers' consumption patterns and preferences, including for the dissemination of personalized offers and indication of products, content, news and other relevant information for the relationship in a more assertive manner;
9-17-Consolidation of indicators of use of services made available on our platform and continuous improvement actions;
9-18-Customization and improvement of navigation performance;
10-How are cookies and similar technologies used?
In addition to the data provided by the holder when using digital platforms, we use features such as cookies to improve navigation and the User's experience. Cookies are small files that temporarily store certain preferences identified during visits to the domain, allowing data related to the computer or other device used by the User in previous navigations to be memorized, in order to optimize interaction within the platform. Certain cookies are essential for the functioning of the electronic platform, and it is not possible to make them inactive without having negative implications for navigation. On the other hand, there are also so-called non-essential cookies, which, although not mandatory, allow optimization of the User's experience, providing features such as memorization of preferences, search terms and history, thus allowing navigation to occur in a customized manner. You can control the use of non-essential cookies through the settings. You can control the use of non-essential cookies through your browser settings, but this may affect the proper functioning of our platforms.
11-With whom do we share personal data?
The personal data used by VIVERDE TURISMO, within the limits of what is necessary, may be shared with some recipients, namely:
12-Business partners/service providers and suppliers
Since many of the services provided depend on working with other companies, we may share personal data with partners − such as technology providers and payment platforms, which we do in strict compliance with the purposes informed to the holders.
13-Fraud-fighting partners
To enable fraud detection, we have to share some personal data indicated by our partners, which may even result in the contracting of specific anti-fraud services.
14-External audits
Personal data may be shared with external audit services for our operations, especially for analyses regarding compliance with privacy and data protection parameters and information security.
15-Public authorities or official bodies
In order to comply with legal obligations to which we are subject, we may have to share data with public authorities or official bodies, upon request or express legal provision.
16-How do we protect Personal Data?
VIVERDE TURISMO adopts security policies, mechanisms and procedures existing in the market to protect personal data from unauthorized access and accidental or unlawful events of destruction, loss, alteration, communication or dissemination. However, as with all circumstances inherent to the architecture of the Internet, security cannot be guaranteed without restriction against all threats existing in the virtual environment, and we are committed, within our capabilities, to employing the security measures available to prevent incidents. In addition, we direct our efforts to raise awareness among our employees about the importance of data protection, in order to keep them up to date with the best market practices and the importance of implementing internal flows such as access control and confidentiality duties.
17-What is the retention period for personal data?
VIVERDE TURISMO's personal data retention policy complies with the following guidelines:
17-1- Only personal data strictly necessary to fulfill the purposes of the processing are kept in our systems. Therefore, whenever applicable, we carry out due deletion of unnecessary or excessive personal data;
17-2- It is also important to highlight that, even with the purpose of deleting unnecessary data, we preserve the information required to comply with legal and regulatory obligations or for the regular exercise of our rights.
18-What are the rights of personal data holders?
Under Brazilian legislation, we highlight below the following rights, which can be requested by holders of personal data through the contact channels provided in this Policy, respecting the applicable limits:
19-Confirmation and access to data
Anyone can request confirmation of the existence of processing and access to data processed by VIVERDE TURISMO, as well as information about possible sharing with third parties. However, to enable the exercise of this right, we can implement mechanisms to authenticate the requester's identity, to guarantee security and protection of the information processed.
20-Revocation of consent
In situations where carrying out processing operations requires obtaining consent, this may be revoked at any time by means of an express statement from the holder, in a simple, free and easily available manner.
21-Correction
If you are faced with incorrect, inaccurate or outdated personal data, the holder of personal data may request correction of this information or even make it possible quickly and immediately by updating their registration on our platform.
22-Important concepts
22-1-ANONIMIZATION. Use of reasonable technical means available at the time of processing, whereby data loses the possibility of association, directly or indirectly, with an individual.
22-2-Free, informed and unequivocal expression by which the holder agrees to the processing of their personal data for a specific purpose.
22-3-Natural or legal person, governed by public or private law, who is responsible for decisions regarding the processing of personal data.
22-4-Cookies are small files created by visited websites that are saved on the user's computer through the browser. These files contain information that serves to identify the visitor, either to personalize the page according to their profile or to facilitate the transport of data between pages on the same website;
22-5-PERSONAL DETAILS. Any and all information related to the identified or identifiable natural person. In other words, the concept covers direct information, such as name, ID, CPF and address, as well as indirect information, such as location data and other electronic identifiers.
22-6-SENSITIVE PERSONAL DATA. Data on racial or ethnic origin, religious conviction, political opinion, membership of a trade union or organization of a religious, philosophical or political nature, data relating to health or sexual life, genetic or biometric data, when linked to a natural person
22-7-Natural or legal person, governed by public or private law, who processes personal data on behalf of the controller.
22-8-HOLDER OF PERSONAL DATA. Natural person to whom the personal data subject to processing refer.
22-9-PROCESSING OF PERSONAL DATA. Any operation carried out with personal data, such as those relating to collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, elimination, evaluation or control of information, modification, communication, transfer , diffusion or extraction.
23-Privacy Policy
It may undergo updates and adjustments at any time to reflect VIVERDE TURISMO's practices in relation to privacy and protection of personal data. If the update is substantial, we will use available means to contact our customers to make them aware of the changes. In any case, the last updated date will always appear at the end of the document, and it is recommended that the holder remains attentive to the information provided.
24-Minor Data Policy
The Site is not directed to children under 18 (eighteen) years of age. The forms and questionnaires on the VIVERDE TURISMO website or obtained by email or WhatsApp are not intended to obtain data from minors. Such data must be entered by adults, their legal representative.
25-Contact channels
As soon as the General Data Protection Law comes into force, you will be able to send any request regarding the use of your personal data by VIVERDE TURISMO by contacting our SAC.
We will be happy to assist you!
VIVERDE TURISMO LTDA – AMAZONAS BY VIVERDE